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  • Home > Stay Safe > Outage Center > Report An Outage

    Report An Outage

    When the lights go out, follow these steps to determine whether you are experiencing a power outage:

    Look at your electric meter. 

    If there are numbers in the display, then you have power to your home and you should check your breaker box or fuse panel for tripped breakers or blown fuses.

    If there are no numbers on the meter's display, your power is out.

    Call our Outage Hotline to report your outage: (503) 397-1844. 
    If there are numbers in the display, there is power to the meter.  Check your breaker box or fuse panel if you have no power in your home. If there is no power to a meter, its display will be blank.

    Turn on a front porch light.  

    This helps our crews determine when power is restored.

    During cold weather outages, turn off all electric heaters, water heaters and cooking equipment. 

    When power is restored, turn them back on one at a time, in 15-minute intervals. This step helps prevent overloading of the electric system when power is restored, which can cause more outages.

    Unplug sensitive electronic equipment

    This includes computers, TVs, stereos, and other electronics.  It will help to prevent damage from voltage surges or spikes when power is restored.

    Report Your Outage at (503) 397-1844

    Call (503) 397-1844 to report your outage.  Your phone call helps us to determine the extent and location of outages so we can restore power quickly.

    24-Hour Outage & Emergency Hotline

    (503) 397-1844