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  • Home > Stay Safe > Outage Center

    Outage Center

    How We Restore Power

    During outages, we prioritize repairs to protect public safety and to restore power to the largest number of customers as quickly as possible. Learn about the steps we take.

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    Report An Outage

    When the lights go out, follow these steps to determine whether it's a tripped breaker or a power outage. If it's an outage, call us at (503) 397-1844 to report it.

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    During An Outage

    What to do when the lights go out.

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    Momentary Outages

    An explanation of what causes momentary outages and what you should do when you experience one.

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    GenerLink Transfer Switches

    Transfer switches are the only safe way to connect a standby generator to your home's electrical system. We offer GenerLink Transfer service for a low monthly fee.

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    Frequently Asked Questions

    Answers to common questions about power outages.

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    Stay Safe Around Downed Lines

    Downed power lines can be deadly. If you see a downed line, stay away, keep others away and call us immediately at (503) 397-1844.

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    Protect Electronic Equipment

    During an outage, you should turn off and unplug electronic equipment to prevent damage to it when power is restored.

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    Overhead Service Damage: What We Repair, What You Repair

    An explanation of which parts of an overhead service we are responsible for, and which parts customers are responsible for.

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    Create a Home Emergency Kit

    A list of items to include in your home emergency kit.

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    Together We Prepare Oregon Brochure

    An American Red Cross Brochure that will help you and your family prepare for storms, earthquakes, and other emergencies. Adobe PDF file, 2 MB.

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    Customers with Special Needs

    If someone in your home is disabled, on life support, or has other special needs, it is very important that you plan ahead to prepare for storms, outages, or other emergencies.

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    Information for Customers with Disabilities, Life Support Equipment, or Other Special Needs

    If someone in your home is disabled, on life support, or has other special needs, it is very important that you plan ahead to prepare for storms, outages, or other emergencies.

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    Disaster Preparedness For People with Special Needs

    An American Red Cross Guide that walks you through the steps of creating a Personal Support Network and an Emergency Plan. Adobe PDF file, 25MB

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    24-Hour Outage & Emergency Hotline

    (503) 397-1844