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  • Home > Customer Service > Low-Income Assistance > Guidelines for Low-Income Programs

    Guidelines for Low-Income Programs

    Guidelines for Bill Payment Assistance Programs

    These state of Oregon guidelines for energy assistance determine eligibility for our bill payment assistance programs: 

    For more information about payment assistance programs, contact Customer Accounts at (503) 397-0590 or .

    Guidelines for Low-Income Weatherization Programs

    These state of Oregon income guidelines for weatherization determine eligibility for our Low-Income Weatherization Program run by Community Action Team.

    For more information about low-income weatherization, contact Energy Services at (503) 366-5470 or .

    Contact Us

    24-Hour Outages & Emergencies
    (503) 397-1844

    24-Hour Pay By Phone
    (503) 397-0590

    Business Hours
    8 a.m. - 5 p.m., M-F
    (See holidays

    Customer Accounts 
    (503) 397-0590

    Energy Services
    (503) 366-5470

    Engineering
    (503) 397-0760

    Operations
    (503) 366-3242

    General Information
    (503) 397-1844