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  • Home > Customer Service > Billing & Payment Options > Billing Terms and Conditions

    Billing Terms and Conditions

    Billing Terms

    You will receive a bill once a month. 

    Payments are due within 15 days of the billing date unless otherwise specified on the bill. Past due balances will be assessed a late fee of $5 or 1.5%, whichever is greater.

    If you receive a bill and are unable to pay all of it on time, please contact Customer Accounts at (503) 397-0590 or to discuss payment arrangements.

    If your bill is not paid or you do not meet the payment arrangement, your power may be disconnected. We will attempt to contact you prior to disconnection.

    Bill Disputes

    If you dispute the correctness of a bill, you should call or visit our office. If the dispute is not resolved, supervisors will review the bill with you. If the dispute remains, you have a right to initiate the PUD’s Disputes, Complaints and Appeals process, which may result in an appeal to an ad-hoc Customer Assistance Committee.

    Third-Party Notification

    For Your Account

    You may identify, in writing, a third party whom the PUD may notify for billing purposes or if other issues arise. The third party will not be obligated to pay your bill unless they have also signed as a guarantor on your account.

    For Another Customer’s Account

    If you are concerned about a friend's or relative's service, ask them to contact us and designate you as a "third party" on their account. You will not be obligated to pay their bill, but you will receive a copy of all notices we send to them so you can remind them to make a payment.

    Returned Check Charge

    If your check for payment is returned for insufficient funds or a closed account, you will be charged a returned check charge of $25.

    Disconnection of Electric Service

    Service may be disconnected for appropriate reasons, including:

    • Nonpayment of a required deposit.
    • Failure to pay or make arrangement to pay a past-due balance.
    • Failure to comply with terms of a payment arrangement.
    • Providing false identification.
    • Violation of the utility's service policies.
    • When dangerous, emergency, or high-risk conditions exist at your premises.

    It is illegal for customers to reconnect service that has been disconnected. Offenders will be prosecuted and assessed an unauthorized reconnection fee. Service that has been disconnected for nonpayment or violation of service policies will not be restored until the situation has been resolved to our satisfaction.

    In order to have your service reconnected, you must pay the balance due and a reconnection fee. The reconnection fee is $50 during our service hours of 7:00 a.m. and 4:30 p.m., Monday through Thursday, excluding holidays. Reconnection outside of normal service hours is $300. A deposit may also be required to restore service. 

    Contact Us

    24-Hour Outages & Emergencies
    (503) 397-1844

    24-Hour Pay By Phone
    (503) 397-0590

    Business Hours
    7 a.m. - 5:30 p.m., M-Th
    (See holidays

    Community & Public Relations
    (503) 397-1844

    Customer Accounts & Billing 
    (503) 397-0590

    Energy Services
    (503) 366-5470

    (503) 397-0760

    (503) 366-3242

    General Information
    (503) 397-1844